Here to help

We’re happy to answer any questions you may have but before you get in touch we recommend checking our our FAQ page for a possible solution. Also search our Knowledge Base where you will find tutorials and trouble shooting guides.


Online Chat

Click on the speech bubble on the bottom right hand corner. We’re online and ready to help from 9am to 3:30pm weekdays.


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Showroom hours:

9:00am – 2:30pm Monday – Friday

Indulge your senses and smell our entire range of fragrances. You can also view samples of our glassware, lids, and most other products before placing your order online. We have a computer here in our sample room that you can use, and staff on hand to answer your questions, but please note that we are not able to process orders on the spot.


Pick up and dispatch hours:

8am – 3:30pm Monday – Friday
Saturday 7th & 14th Dec 9am – 1pm

Deliveries: We dispatch courier orders daily, Monday to Friday. Generally (except during peak times) items ordered prior to midday will be dispatched the same or next day.

Pick-ups: If picking up your order please wait until receiving your ‘ready to collect’ email before coming down*.
Note that we are unable to process orders in our showroom for pickup on the spot. All orders enter our picking queue regardless of where the order is placed.

Holiday trading hours and last dates for delivery:

Our warehouse, office and showroom will be closed on 24th Dec 2019, re-opening again on the 6th Jan 2020.

Last Dates for Xmas Delivery

Friday 20th December @10am – SOUTH ISLAND METRO

Monday 23rd December @10am – NORTH ISLAND METRO

Rural areas please allow at least an extra 2 days on top of these dates.


Address

34B William Pickering Drive
Rosedale, Auckland 0632
New Zealand

Phone: 09 448 1920

* Please note this is a sample room not a physical store, ALL orders are made online. We are unable to process on the spot pick ups*

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